Operating since 1990, the same year NextLevel started in business, as well... Our Partner Specialists have become one of the nation's leading consumer loan servicing, collection and finance companies. Their success stems not only from their corporate philosophy to provide the most honest and dependable services, but from the investment they make in every member of their staff. Hence, why we chose to have them as a partner.
Over the years, we've found definitively that the more skilled and experienced a workforce, the better its performance and the higher our clients' profit for their loan programs.
Our Specialist's thorough training, competitive salaries, bonus programs and perks have ensured most of their employees stay with them for 10 years or more.
Our loan servicing specialists are trained to develop positive relationships with borrowers in order to handle minor issues quickly before they turn into a larger problem.
For our clients, utilizing our expert staff rather than their already harried, in-house employees translate into:
- lower bad debt write-offs
- higher cash recovery rates
- deeper reporting and analytics
- lower compliance risk
- saving of valuable staff time
- reduction of internal collection costs (increasing capital)
- happier customers (when loans expertly handled)
- avoidance of hiring, training and handholding your own loan servicing workforce
Our Specialist Agents carefully execute an upbeat, understanding approach with all consumers, regardless of delinquency, and are well trained in the art of negotiation. Which is another reason why we have partnered with them.
A primary goal is to keep your customers loyal to your brand. Providing competent and clear communication regarding services and financing terms helps customers understand they are a priority and you appreciate their business.